This last weekend, I painted my bathroom and binge listened to the design podcast 99% Invisible, which is a great listen. ​This older podca...

I t depends where you work. Which sector. If you are in the private sector, they sometimes call it voice of customer feedback. If you are i...

During a week when people are talking about the recent accidents in Bangladesh , and what that means for companies sourcing from the develo...

I was recently a guest lecturer for an MBA class, where I presented on using customer experience in a social enterprise. You can watch the ...

Yesterday I identified a few ways to engage your customers to listen to their opinions, wants and needs. But in some frontier markets, cust...

Customer Experience relies on an ongoing conversation with your customer, and there are many ways that this can be done. Ideally, voice o...

At today's Technology Salon at IREX , I heard many ways Customer experience (CX) and citizen engagement practitioners could learn fr...